Question 1

What are the photo upload requirements for AI headshots?

Accepted Answer

For optimal AI headshot generation, upload 10-15 clear photos with variety. Include different facial expressions, varied backgrounds, and photos taken at various times of day with different lighting. Supported formats are JPG and PNG with maximum file size of 10MB and minimum resolution of 1000x1000 pixels.

Question 2

How do I manage my Ritratt subscription and billing?

Accepted Answer

Ritratt offers one-time payment plans with no recurring subscriptions or automatic renewals. We have Basic Plan (10 headshots), Professional Plan (100 headshots), and Executive Plan (200 headshots). Since we use a one-time payment model, there are no plans to change between.

Question 3

How do I manage team members and permissions?

Accepted Answer

Navigate to Team Settings, click 'Invite Members', enter email addresses, select roles (Admin, Manager, or Member), and send invitations. Admins have full control, Managers can manage members and photos, and Members can upload and generate photos.

Question 4

What security measures does Ritratt implement?

Accepted Answer

We implement end-to-end encryption, regular security audits, GDPR compliance, data backup systems, two-factor authentication, session management, activity monitoring, and secure file storage to protect your data.

Question 5

How do I troubleshoot common technical issues?

Accepted Answer

For common issues like upload problems, generation errors, or account access issues, try clearing browser cache, updating your browser, checking internet connection, and verifying file format. If issues persist, contact our technical support team.

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